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Privacy Policy: How We Handle Your Information

We collect your name, contact details and payment preferences when you open your account, and we use that information to process deposits via Touch 'n Go, GrabPay, Boost…

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Data We Gather and Why We Need It

xee888 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you register we ask for your full name, email address, phone number and date of birth so we can verify your identity before releasing any payout. We log every deposit and withdrawal — including the payment rail you chose from Touch 'n Go, GrabPay, Boost

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dan FPX — to meet anti-fraud requirements and to show you a complete transaction history in your account dashboard. We also record session timestamps and device identifiers to detect unusual login patterns and protect your balance from unauthorised access. If you contact support we store the
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conversation thread and ticket number for training and quality purposes. Everything we collect serves a concrete operational need; we don't sell your details to third parties or use them for unrelated marketing. Where local law permits access, these practices apply to accounts opened in Malaysia and
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are updated as regulations evolve.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY QUESTIONS

How to Reach Us About Your Data

If you want to see what information we hold, correct a detail or ask us to delete your account, use any of the channels below. Our support team will confirm your identity with a few security questions, then process your request within seven business days for most changes and fourteen days for full deletion. We'll send a confirmation email once the work is complete.

Team online

Live Chat

Open the chat widget at the bottom right of any page and tell the agent you need help with a privacy or data request. They'll verify your account email and walk you through the options — view your stored details, update contact information or start a deletion process. Chat runs from 09:00 to 01:00 Malaysia time every day.

Email Ticket

Send your request to the support inbox shown in your account settings. Include your registered email address and a short description of what you need — access to your data file, a correction to your phone number or full account closure. We'll reply with next steps within 24 hours on weekdays.

Account Settings Panel

Log in and navigate to the privacy section under your profile. From there you can download a copy of your personal data as a CSV file, update your marketing preferences or submit a deletion request that triggers a formal review. The panel shows the status of any open requests you've made in the past.

DATA HANDLING EXPLAINED

How We Protect and Use What You Share

Your account runs on encrypted connections, your password is hashed before storage and we limit internal access to customer data to the finance and compliance teams who actually need it for withdrawal…

Cookies and Tracking

We use session cookies to keep you logged in while you switch between the slots lobby, live tables and your wallet. Analytics cookies track which games you open most often so we can prioritise server capacity and improve load times. You can block third-party cookies in your browser settings without breaking core account functions.

Login Security

Every password is run through a one-way hash before we store it, so even our own database administrators can't read your plaintext credentials. If you enable two-factor authentication in your settings, we'll send a six-digit code to your phone whenever you log in from a new device or IP address.

Payment Data Scope

When you deposit via Touch 'n Go, GrabPay, Boost or FPX, the payment gateway handles your card or e-wallet credentials — we only receive a transaction ID and the final amount. We never store full card numbers or CVV codes on our own servers, which keeps your financial details outside our database perimeter.

How Long We Keep Records

Active account profiles stay in our system as long as you log in at least once every three years. Transaction histories and bet records are archived for seven years to meet regulatory retention rules. After that window closes we delete personal identifiers and convert the data to anonymised aggregates for internal reporting only.

Access and Correction Rights

You can request a copy of every piece of personal information we hold at any time — just open a ticket or use the account settings panel. If you spot an outdated phone number or a misspelled name, tell support and they'll update it within two business days. There's no fee for one request per quarter; additional requests may incur a small administrative charge.

Deletion and Opt-Out

To close your account and erase your data, submit a deletion request through the privacy panel or live chat. We'll complete the process within fourteen days, though we must retain certain records for the full seven-year audit period where local law requires it. You can also unsubscribe from promotional emails at any time without affecting your account status.

Your Data Questions Answered

Below are the most frequent privacy queries we receive from Malaysian account holders. If your question isn't covered here, open a support ticket or start a live chat and we'll give you a detailed answer within one business day.

We ask for your full name, email address, phone number and date of birth during sign-up. These details let us verify your identity before processing withdrawals and help us comply with anti-fraud regulations that apply where local law permits our service.

We don't sell or rent your personal information to advertisers or data brokers. We do share transaction details with our payment processors — the gateways that handle Touch 'n Go, GrabPay, Boost dan FPX deposits — but only to complete your payment and verify the funds arrived in your account.

Log into your account, go to the privacy section in settings and click the download button. You'll receive a CSV file containing your profile details, transaction history and any support tickets you've opened. The export usually arrives in your email within an hour.

Yes — submit a deletion request through the privacy panel or contact support directly. We'll close your account and remove your personal data within fourteen days, though we must keep certain transaction logs for seven years to meet audit requirements that apply in jurisdictions where our service is offered.

Your password is hashed using a one-way algorithm before we store it, so even our internal teams can't retrieve the plaintext version. If you turn on two-factor authentication, we'll send a code to your phone whenever you log in from a new device or location.

Accounts that remain inactive for three consecutive years are flagged for deletion. We'll send a warning email to your registered address ninety days before closure, giving you a chance to log in and keep the account active. After the three-year mark we delete your profile and personal details.

Open a support ticket or use live chat and provide your account email plus the detail you want to change. Our team will verify your identity with a few security questions, then update the record within two business days. You'll receive a confirmation email once the change is complete.

Privacy Policy: How We Handle Your Information

How to Reach Us About Your Data

Live Chat

Email Ticket

Account Settings Panel

How We Protect and Use What You Share

Cookies and Tracking

Login Security

Payment Data Scope

How Long We Keep Records

Access and Correction Rights

Deletion and Opt-Out

Your Data Questions Answered

01 What personal information do you collect when I register?

02 Do you share my data with third parties?

03 How can I see what information you have about me?

04 Can I delete my account and all associated records?

05 How do you secure my password and login details?

06 What happens to my data if I stop using my account?

07 How do I update my email address or phone number?

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